IMPROVE YOUR CUSTOMER SERVICE

Service Is In The Eye Of The Beholder

So you are in a store / business and everyone that you can see is busy trying to either serve or look like they are doing something for a customer.
This is a store that is giving or at least trying to give good service.
When you are in a business that is service orientated you need everyone contributing to customers.
Contrast that with the store you visit where:

• It is an effort to get someone to serve you
• One person is serving and you are sure there are other staff
• Staff and or the owner / manager are reading the paper
• Staff are on the phone and barely acknowledge you

 

Tynte Flowers = Good Customer Service

I received the following from Charlie Robinson who has received good service from Tynte Flowers in North Adelaide.

“I had to send some flowers today. I’d noticed the Tynte Street vans on the road recently, so I thought I’d check out their website and see what they offered. I’m familiar with using online florists and have used for many many years. Just not previously Tynte. So, when I decided to give Tynte a go I was pleasantly impressed with the level of ease it took to firstly order the flowers (not too many layers or information to complete) and secondly the efficient followup service once the flowers were delivered. I received a txt / sms message from the courier explaining that my flowers had been delivered!! This is nice to know!! No more guarded questions to the recipient if there was no forth coming “thankyou”!! It is however unusual in my experience for this to occur.

  A great quick service with a nice rounding off. “

In these hard economic times that we are facing one of the key aspects that will see you through and enable your business to grow is good customers service.