So you are in a store / business and everyone that you can see is busy trying to either serve or look like they are doing something for a customer.
This is a store that is giving or at least trying to give good service.
When you are in a business that is service orientated you need everyone contributing to customers.
Contrast that with the store you visit where:
- It is an effort to get someone to serve you
- One person is serving and you are sure there are other staff
- Staff and or the owner / manager are reading the paper
- Staff are on the phone and barely acknowledge you
