IMPROVE YOUR CUSTOMER SERVICE

It's Time To Go , Not When Your Ready Though

So you've finished your dinner at a restaurant and there is just your table and another one left.
The waiter has not approached you in a while for another drink / coffee and it is becoming obvious that they want you gone.
The waiter then roars into view and clears all glasses from the table and informs you that you can pay anytime.
This is their way of saying " hurry up I want to go home "
How about a bit earlier in the night saying , we are doing last drinks? , would you like a coffee? , would you like to see a desert menu?
This showed a complete lack of customer service and training on the restaurants part ,and in this competitive age neglecting basics can result in customers voting with their feet , straight out the door.

Know Your Specials

The other night we ate with friend's at a fish restaurant in O' Connell St in North Adelaide.
I fully understand that Tuesday night is not the busiest night of the week but an old annoyance raised it's head again.
We asked the waitress what the specials were.
She was able to remember 2 , but only after looking at the board on the wall and like us was unable to read the writing on the wall.
Specials are there to be promoted and help the kitchen flow freely by taking some of the pressure off cooking the menu.
Knowing the specials is an integral part of a successful , well run restaurant.
Also make sure people can read the specials board , not all handwriting is created equal.
Train your staff now and watch your sales and profit rise.

Berating Staff ,There Is A Time And Place

 Called into Hungry Jack's at Blackwood the other day and was greeted with a female manager yelling at a staff member at the top of her lungs in front of me and other customers.
There is a time and place to talk to staff and disciplining them in front of the customers is not the time or the place.

Is This the Best Bottle You Could Get?

So you buy your takeway and decide , hang on I will have soy sauce with that , and this is the bottle that you get?
The owners of the business saw nothing wrong in me taking a photo of the bottle
 ( not that i bought anything or used it ).
Customer service extends to every area of your business , including condiments.