Many places will not split a bill , dont know why , as it is helping the customer and going some way to give at least a bit of service.
In some establishments I can understand why when they struggle to use a calculator.
Anyway back to the Alma Hotel.
It was now time to pay the bill.
I asked if we could just pay our share ( 2 people ) and it was then that the waitress noticed that the bill she had given us was not ours but a duplicate of the table next to us.
She then noticed that she had not charged some items to the next table and proceeded to ask them for more money after she had finalised their bill.All this while we were still there and waiting.
I would have said that going after the $10 owing was a bit too late considering the bill had been finalised.
It was then onto our bill.
I then wanted to see a copy of our bill as she said she was now unable to give us one and wanted us to go on " blind faith " that she was correct.
After 10 minutes she was able to get a copy of our bill from the machine and we worked it out amongst ourselves about paying.
I felt sorry for the poor girl serving us and it is in no way her fault , just lack of training.
So the lessons for customer service here are:
- It's not that hard to split the bill
- Train your staff in the use of their equipment
- If you make a mistake - for customer relations sometimes you should wear it
- Be accurate in what you do
- Serve and finalise one customer at a time when completing a bill dont " chop & change"
Comments