Breakfast on Grand Final day in a hotel in Melbourne can be a experience especially if you are short staffed or not organised.
The Mantra on Jolimont where we stayed was no exception.
The girl who was in charge of the dining room "Maxine" was trying her best but it was like"trying to hold back the incoming tide"
They ran out of cutlery , they ran out of coffee , food came out and was placed on tables without cutlery or condiments and the poor girl was running around trying to satisfy customers , bring out food , seat customers , clean tables , and fix the mentioned issues.
All this with a packed dining room.
So what lesson can be learnt from this.
Just as with any good restaurant you need "one person to be in charge" of the dining room who concentrates on seating customers and guiding other members of staff to fix any issues that arise.
That person cannot be running back and forth out of site of the dining room but must see the dining room as their priority.
There were other staff members there at the time but they lacked a clear direction and that is why someone has to be in charge to embody ' good customer service ".
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