Mantra on Jolimont Experience Part 2

We recently stayed at the Mantra on Jolimont and this brought up some lessons on basic customer service.

When we were checking out on our way down to reception we came across a poor woman who's child had locked the 2 of them out of the room.She asked if we could notify reception ( she was in her pyjama's ) to get someone to let her in.

At reception we informed the staff member about the woman and he asked politely if we minded waiting for the other staff member to assist us while he took care of the poor woman locked out of her room.

It was all handled with polite perfection by the staff members at The Mantra who were concerned with not only serving us but taking care of the woman locked out of her room.