Make your customers feel like they have not been cheated.
Counting change back to the customer after the transaction will give a sense of trust when dealing with the customer.
Also make sure the customer can see the till screen on how much change they should get back.
If you run a cafe / restaurant here is one of the best tips you can have.
Try and bring the table all at once , whether it is a 2 , 4 , 6 , 8 etc
Let me give you an example.
I was at a cafe this week for breakfast and there were 7 of us.
2 cooked breakfast's came out first , wait 5 minutes then another 2 cooked breakfasts came out , wait a few more minutes then a serve of toast came out , then & here is the trump card , 2 serves of muesli came out ( the easiest thing to prepare).
A bit of preparation and all the meals could have arrived at the same time.
When you run a dining room in a hotel , motel etc you need to provide adequate training so that employee's or owners that serve in the dining room know exactly what they should be doing.
I recently stayed in a motel which had a dining room that seated about 30.
Well run dining rooms know the table layout & the number of diners on each table.
When taking the orders the employee's will record where each diner is sitting so that meals can go to the correct diner.
Therefore it was interesting to see meals coming out of the kitchen and the waitresses then calling out a name " Mary " and waiting for Mary to acknowledge that was her meal.Then " Bill" was called and Bill put his hand up to get meal.This went on all the while I was there.
It was an interesting experience and quiet entertaining but not a great example of customer service.
On a recent trip to Sydney I had dinner in a cafe ( quiet busy ) and was so glad I did not get this table.
Your tables and chairs represent your business and they should be clean , straight and of a quality that enhances your business.
This cafe did not understand.
